Think Services’ HDI® (http://www.thinkhdi.com) will be holding its 2012 technical support industry’s premier event, the HDI 2012 Conference & Expo, on April 24th -27th at Rosen Shingle Creek Hotel & Resort in Orlando, FL.
In its 22nd year, The HDI Annual Conference & Expo is the World Conference for IT Service & Technical Support. Facilitated by industry thought-leaders, practitioners and process experts from around the world, the HDI 2012 is the largest, most-respected technical support educational event.
-
Stretch your mind, your imagination, your budget, and your boundaries with the spectacular lineup at the 2012 HDI Conference & Expo.
-
Eighty content-rich breakout sessions
-
Six thought-provoking keynote speakers
-
Eight in-depth tracks
Breakfast Briefings – Grab a bowl of Wheaties, choose your topic, and listen to industry experts.
Books and Breakfast – Insightful and inspirational books that will encourage you to overcome your toughest obstacles.
Visit http://www.thinkhdi.com for more information and to register for this event.
January 27, 2012
Time: 1 – 4 PM (presentation will begin at 1:15)
Location: Volkswagen Group of America 3800 Hamlin Rd, Auburn Hills, MI 48326
If the parking lot is full there is auxiliary parking and a shuttle at Oakland Community College Parking Lot 10 (across from the Walter P Chrysler Museum on Featherstone Rd. Security – Guests must enter through the main lobby doors and check-in with Security.
Raffle Item: TBD
Summary: Not all outsourcing relationships boil down to “us” and “them.” This session focuses on creating a business partnership of “we.” Dan Wilson and Brian Fox will discuss how the Volkswagen Group of America, through a formal RFP, selected, built a relationship with, and works on a daily basis with its business partner, CompuCom. This business partnership was the basis for turning a “helpless” IT support organization into an international award-winning team.
Brian and Dan will focus on five key steps and provide the customer and partner viewpoints on why these practices have worked so well for them
- Perform a current-state assessment and make sure you clearly understand future-state desires.
- Run a structured and meticulous RFP process.
- Be diligent about the agreement and governance structure.
- Establish grace periods and penalties.
- Perform continuous review, collaboration, and improvement.
Speaker: Dan Wilson Volkswagen Group of America
Speaker: Brian Fox CompuCom
Speaker BIO(s):
Dan Wilson, Manager of Client Services, Volkswagen of America With over thirteen years in IT service management, Dan Wilson is currently the manager of client services and an enterprise strategist at Volkswagen of America. His growing team of seventy-five professionals provides IT services to 4,000 corporate colleagues and 1,100 franchise dealerships across the US and Canada. In 2011, Dan’s department won the HDI Internal Team Excellence Award. http://www.linkedin.com/in/danmwilson
Brian Fox, Program Manager, CompuCom Systems Inc. Currently the onsite CompuCom program manager responsible for the Volkswagen relationship, Brian Fox has over nineteen years of experience in the IT support world. Having come up through the ranks, Brian is able to leverage his own professional experiences to address the daily issues that the CompuCom support team experiences at Volkswagen
http://www.linkedin.com/pub/brian-fox/3/697/53a
Sponsors:
January 24, 2012
Motown Chapter Analyst of the YEAR & Desktop Support Technician of the Year
Congratulations to the Analyst of the Year – Keelyn VanderWeide
Nominated by: Volkswagen Group of America
Congratulations to the Desktop Support Technician of the Year – Doug Dubrul
Nominated by: Kelly Services Inc.
January 5, 2012
We’d like to thank everyone for responding to our request to assist a local food bank during our December event. With your help we were able to donate $30 in cash and 10.5 cases of canned goods.
Thank you and we hope you have a great New Year!
–The HDI Motown Chapter Officers
Janet Lankford – President
Ella Norman – Finance
Joy Goberville – Membership and Vendor Relations
Bob Sochacki – Programs
Gail Talia – Programs
Steve Summers – Communications
Dan Wilson – Chapter Advisor
January 3, 2012
**Click Here to Begin the Submission Process**
HDI Motown is proud to enter our 6th year of participation in the HDI Awards Program.
HDI hosts several awards that recognize outstanding individuals and teams throughout the support industry—created especially for those who raise the bar of excellence in all aspects of customer relations, delivering superior service on a daily basis and reach 
above and beyond expectations from their daily jobs.
We encourage everyone within the industry to nominate special individuals for these prestigious awards; those they feel demonstrate the highest commitment to their customers and to their organizations.
Those honored by these 
awards will receive complimentary registration to HDI’s Annual Conference, support for travel, and will be recognized and honored at this event. HDI also honors our nominees and winners with certificates, trophies, and recognition in our Support World Magazine, blogs, website, and many more.
This program is designed to promote the profession by 
recognizing outstanding support analysts. All nominees and their companies receive formal recognition. It is time once again to solicit nominations for the HDI Analyst of the year award program!
Timeline:
- Form is now posted:
**Click Here to Begin the Submission Process**
- Completed forms/nominations are due by October 31
- Nominee interviews during the week of November 14th
- 3 Finalists selected and invited to the December 8th Chapter Meeting
- Winner announced at our Chapter Meeting on Thursday, December 8th
- Regional Competition in January
Minimum Nominee Requirements: Chapters may open the nomination process to everyone, but to qualify for nomination these basic minimum requirements must be met:
- At least one person from the company/site must be a member of HDI
- The nominee cannot be a member of the Awards Committee
- A maximum of two nominees per company/site. (If multiple nominations are received, the company/site management will approve only two nominees)
- Demonstration of a commitment to excellence will be demonstrated by the Nomination Criteria as listed on the Nomination Form
- Any previous year Global winner in this competition is not eligible for subsequent nomination
Global Sponsor
All of our HDI individual awards are sponsored on a national level by Robert Half Technology. 
October 18, 2011
Congratulations to the Volkswagen team for winning the 2011 HDI Team Excellence Award!
VWGoA’s IT Service Desk Manager Chuck Kloka, Senior IT Service Desk Analyst James Sommers, Client Services Department Manager and HDI Motown Chapter Advisor Dan Wilson accepted the award during the 2011 HDI Conference and Expo to compete against 2 other internally focused service organizations for the overall . This award is globally sponsored by Robert Half Technology.
March 31, 2011
We are pleased to announce that our local HDI Chapter received the highest level of Circle of Excellence for the 2010 program year. This prestigious award acknowledges superior performance of HDI’s local chapters.
Thank you to our members, presenters, board members, volunteers and other meeting attendees who helped us achieve this honor.
February 23, 2011
Congratulations! James Sommers
Midwest Region Analyst of the YEAR
The winner from each of HDI’s seven local chapter regions are invited to participate
in the HDI’s Global Analyst of the Year Awards festivities held during the HDI Annual Conference & Expo
February 3, 2011
We know students are on a tight budget. That’s why HDI is now offering students its Silver membership at Bronze Pricing—$75. The HDI Silver membership includes online access to SupportWorld, an award-winning magazine for technical support professionals, as well as free or reduced prices on publications and discounted training. Also, students are invited to participate in HDI Local chapter meetings, if one is available in their area. This is a fabulous opportunity for students to network with industry professionals and learn from industry experts.
To apply for a student membership, download and fill out the form. You can either fax it to 719-268-0184 or email to support@thinkhdi.com. Students will be required to provide the following information for validation:
- Student Name
- Educational Institution Name
- Educational Institution Address
- Student ID Number
- Major
- Expected Year of Graduation
HDI Website for More Detail
September 26, 2009
The HDI Motown Chapter is a Community of technology service and support professionals that provides regular Opportunities for its members to network, exchange best practices and enhance their skills through sponsored training and relevant educational programs.
March 14, 2009
