***Click Here to Register***
Time:1-4PM
Location: University of Michigan, 4251 Plymouth Road, Suite 2200, Bldg 3, Dome Conference Room, Ann Arbor, 48105
Presenter: Phil Gerbyshak, Relationship Geek, Make It Great! Institute
Topic Summary:
Social Media and Your Organization: An Overview of What You Need to Know NOW About Social Media
- Social media is here, like it or not.
- Have you been asked about using Facebook or Twitter to communicate with customers and potential customers?
- What are people saying about your company and the people in your company?
- How do you know?
- Can you really separate personal use
- from having business impact?
- Do you have a social media policy?
- Will using social media have a storage space implications?
Now is the time to consider the technology implications of social media on your IT organization. This session will provide information on tools, tips, and techniques to help manage social media; you’ll hear some success stories and a few horror stories.
5 Words about Phil Gerbyshak
Energestic, helpful, inspiring, enthusiastic, fun
Phil Gerbyshak is the founder of the Make It Great! Institute and a self-proclaimed relationship geek; someone who knows all the tools, but also knows that people are what really matter in business, and in life.
Phil has been working in the social media space for over 5 years, and Phil’s work building relationships using blogs was spotlighted in the 2006 book What Nobody Ever Tells You About Blogging and Podcasting: Real Life Advice from 101 People Who Successfully Leverage the Power of the Blogosphere.
Phil is a take-charge kind of guy, not content to passively wait for life to happen to him. Life is what you make of it, and Phil has decided to Make It Great! Phil has made it his mission in life to help as many people as possible live the fulfilled, empowered lives they deserve. He has compiled his techniques for living a successful life built on meaningful relationships. He has been elaborating on his Make It Great! philosophy of life at the Make It Great! blog since 2005 and has written over 2000 articles on improving your life, your business, and your relationships.
Phil enjoys helping others learn the simple strategies and tactics that make life and organizations great. His latest book #TwitterWorks is focused on understanding and leveraging social media for small businesses and restaurants.
***Click Here to Register***
July 17, 2010
We are all rooted in one industry – an ever growing, ever evolving technical support world. Like the rings of a tree, the annual HDI Practices and Salary Survey documents years of growth, stagnation, and changes within the technical support industry.
Provide a landscape of your support operations. All responses are confidential. Take the survey now.
Your stewardship is rewarded.*
Complete the HDI Practices and Salary Survey by May 21 and receive:
- A complimentary printed copy or electronic PDF of the resulting report – $178 value
- One entry for a chance to win a $500 American Express Gift Card
The HDI Practices and Salary Survey Harvests Industry Trends in These Areas:
- Salaries
- Customer satisfaction ratings
- Performance metrics
- Outsourcing
- And much, much more!
Thank you for your investment in our community!
May 26, 2010
Date: Friday, September 10, 2010
Time: 1-4PM – Please plan to arrive early!
Location: Southfield Public Library
Topic Details: Hear Metro Detroit’s technology leaders share their best practices and vision for the future. Panelists will be discussing questions submitted by HDI Motown Chapter Members.
***Click Here to Register***
April 7, 2010
Toronto, September 14
One-Day Conferences – HDI is bringing four of the most popular sessions from the 2010 World Conference directly to you. These informative, in-depth sessions will inspire your IT service and support team to provide exceptional support services.
HDI Training Courses – The four HDI courses held in conjunction with each conference teach valuable best practices, processes, and leadership skills required for success in specific service and support roles.
Register at thinkhdi.com/roadshow/#2 800.248.5667
March 11, 2010
We are pleased to announce that our local HDI Chapter received the highest level of Circle of Excellence for the 2009 program year. This prestigious award acknowledges superior performance of HDI’s local chapters.
Thank you to our members, presenters, board members, volunteers and other meeting attendees who helped us achieve this honor.
March 10, 2010
We know students are on a tight budget. That’s why HDI is now offering students its Silver membership at Bronze Pricing—$75. The HDI Silver membership includes online access to SupportWorld, an award-winning magazine for technical support professionals, as well as free or reduced prices on publications and discounted training. Also, students are invited to participate in HDI Local chapter meetings, if one is available in their area. This is a fabulous opportunity for students to network with industry professionals and learn from industry experts.
To apply for a student membership, download and fill out the form. You can either fax it to 719-268-0184 or email to support@thinkhdi.com. Students will be required to provide the following information for validation:
- Student Name
- Educational Institution Name
- Educational Institution Address
- Student ID Number
- Major
- Expected Year of Graduation
HDI Website for More Detail
September 26, 2009
The HDI Motown Chapter is a Community of service and support professionals that provides regular Opportunities for its members to network, exchange best practices and enhance their skills through sponsored training and relevant educational programs.
March 14, 2009
