Chicago, June 14
One-Day Conferences – HDI is bringing four of the most popular sessions from the 2010 World Conference directly to you. These informative, in-depth sessions will inspire your IT service and support team to provide exceptional support services.
HDI Training Courses – The four HDI courses held in conjunction with each conference teach valuable best practices, processes, and leadership skills required for success in specific service and support roles.
Register at www.ThinkHDI.com/chicago 800.248.5667
March 11, 2010
We are pleased to announce that our local HDI Chapter received the highest level of Circle of Excellence for the 2009 program year. This prestigious award acknowledges superior performance of HDI’s local chapters.
Thank you to our members, presenters, board members, volunteers and other meeting attendees who helped us achieve this honor.
March 10, 2010
As seen in Support World, Nov/Dec 2009
Date: Friday, April 16, 2010
Time: 3-4 pm EST
“IT service desk managers…generally consider metrics and KPIs as critical to evaluating the success of their business units and as the basis for developing strategic action plans for the future. Why is there so much confusion as to the difference between metrics and KPIs, and why do we even need them?” – “Implementing an IT Support Metrics and KPI Program” by SMA CEO, Steve Dreyer, SupportWorld Nov/Dec 2009
During this webinar, Steve Dreyer will discuss the difference between Metrics and KPIs (key performance indicators) and explain how the IT service desk can use them. He will cover:
- Which service desk operations metrics should be collected, according to best practices
- Which metrics are KPI-worthy
- Examples of metrics, KPIs and Action Plans
- How to do strategic planning and goal-setting
- How to initiate a Metrics and KPI program at the IT service desk
- Samples of web-based reports and dashboards
To Register: https://www1.gotomeeting.com/register/349400009 or click REGISTER
About Steve Dreyer:
Steve Dreyer is the CEO of SMA Management Systems, an IT service management consulting firm that has been working with clients on their service desk systems and processes since 1984. SMA specializes in help desk assessments and reporting and has been the number 1 reseller for a major service desk software firm for the past six years. Visit SMA on the Web at www.smasystems.com and www.smaconnect.com
February 3, 2010
The following officer positions are open for nominations:
- VP of Finance
- VP of Membership
- VP of Vendor Membership/Sponsorship
- VP of Programs
- VP of Communications
If you are interested, please submit a Professional Bio with a note answering the question, “What value will you add to the Chapter?” to president@hdimotown.com before April 9th, 2010.
February 2, 2010
It is that time once a
gain to help make wishes come true! I am starting my fund raising for the 2010 Make-a-Wish Foundation Wish-a-Mile 300 cycling tour coming up in July. The WAM300 is a three-day, 300-mile bicycle ride from Traverse City to Chelsea, Michigan to raise funds and awareness for the Make-A-Wish Foundation of Michigan. I have learned from the last 2 years is that 300-miles tour is grueling, but one of the most rewarding events I have ever taken part in. I will be joined by nearly 800 cyclists and over 1000 volunteers to help grant the wishes of children with life-threatening medical conditions.
The Make-A-Wish Foundation of Michigan has 600 medically eligible children waiting for wishes this year, and with your support, we can make an important difference in these children’s lives. This is the single largest fundraising event for the Make-A-Wish Foundation nationwide. Last year we raised $1.53M and granted 220 wishes, this year our goal is $2M to raise enough funds to grant the wishes of 250 special Michigan children. This year marks the 23rd Wish-A-Mile 300. Over the years, it has grown to be the single largest Make-A-Wish fundraising event in the country and I am proud to participate. You can learn more about the Make-A-Wish Foundation by visiting their Web site at www.wishmich.org.
Click here to visit my Web page and donate online or call 800.622.9474 and specify that your donation is on my behalf and for the Wish-A-Mile 300. 
Thank you for supporting me on this incredible journey and helping to share the power of a wish!
Sincerely,
Dan Wilson
248-303-5886
January 13, 2010
Think Services’ HDI® (http://www.thinkhdi.com) will be holding its 2010 technical support industry’s premier event, the HDI 2010 Conference & Expo, on March 16-19 at Rosen Shingle Creek Hotel & Resort in Orlando, FL.
The conference will help service and support practitioners transform their support operations, including the services provided, their support processes, and their customer satisfaction ratings. HDI will present industry best practices, standards, and emerging trends that can help facilitate change. Attendees will also have the rare opportunity to personally network with more than 2,000 peers; share many of the same challenges and goals; discuss real-world situations, and deliberate viable service and support solutions.
Visit http://www.thinkhdi.com for more information and to register for this event.
November 6, 2009
We know students are on a tight budget. That’s why HDI is now offering students its Silver membership at Bronze Pricing—$75. The HDI Silver membership includes online access to SupportWorld, an award-winning magazine for technical support professionals, as well as free or reduced prices on publications and discounted training. Also, students are invited to participate in HDI Local chapter meetings, if one is available in their area. This is a fabulous opportunity for students to network with industry professionals and learn from industry experts.
To apply for a student membership, download and fill out the form. You can either fax it to 719-268-0184 or email to support@thinkhdi.com. Students will be required to provide the following information for validation:
- Student Name
- Educational Institution Name
- Educational Institution Address
- Student ID Number
- Major
- Expected Year of Graduation
HDI Website for More Detail
September 26, 2009
The HDI Motown Chapter is a Community of service and support professionals that provides regular Opportunities for its members to network, exchange best practices and enhance their skills through sponsored training and relevant educational programs.
March 14, 2009
