Newsletters
2010
2010 1st Qtr Newsletter – NEW! – 2009 HDI Motown Analyst of the Year and various articles including Six reasons you want an iPad, six reasons you don’t; Yankee Group 2010 Predictions: From Crisis Comes Opportunity; Oracle: We’re Hiring Sales, Tech Staff; Tools and Skills to Improve Service Desk Performance and The best jobs for IT compensation.
2009
2009 4th Qtr Newsletter - Celebrating 10 Years, 2009 Meeting Attendance, Helpdesk Heroes or Unappreciated Geeks?, Does a Tech Manager Need to Be Tech-Savvy? and Six Ways To Beat Executive Job Stress.
2009 3rd Qtr Newsletter – Industry News: No IT budget? Invest in best practices, Turning the tables: A ‘Users for Dummies’ guide for IT, There’s No Quick-Fix for Bad Morale and The 10 Worst Things to Say in Tech Support. Also featured How IT Support Leaders Generate Cost-Savings Measures, HDI Analyst of the Year Program, New Motown Board Members and ITIL V3 Foundations Certification Class.
2009 2nd Qtr Newsletter – Managing Touch Point Value: 10 Steps to Improve Customer Engagement, Windows 7 Enterprise Edition news, New Board Members, Upcoming Meetings and Social Gathering HDI Manager of the Year Award.
2009 1st Qtr Newsletter – Balancing Legal Compliance & Customer Satisfaction, Make Customer Service Local and Strong, Advice For Laid-Off Engineers, New Board Member, Upcoming Meetings and Certification Classes, HDI Motown President supports Make-a-Wish.
2008
2008 4th Qtr Newsletter - Motown Social Event, New Board Member, Upcoming Meetings.
2008 3rd Qtr Newsletter – HDI Motown Board Members, Call for Executive Panelists for September Meeting, Linked In with your HDI Motown, Customer Service E-Mails: Getting It Right, Translating Performance Metrics into Frontline Knowledge
2008 2nd Qtr Newsletter – ITIL: Theory into practice, New HDI Motown Board Members, HDI Events, ITEC Detroit
2008 1st Qtr Newsletter – How to hit pay dirt when overhauling IT processes, 10 Best Places to Take Your Techie on a Date, HDI Events
